Delivery Information
When will my order be sent out?
In the majority of cases goods will be despatched the same day or next day, however problems with supply may affect this. In the event of such a delay we will contact you to let you know.
All goods are held in stock but, if we have supply problems for certain items, we may send out your order in more than one parcel. We will inform you of this before despatch. If you prefer not to wait for the remaining items please let us know and we will cancel the remaining part of the order.
If you need your order urgently please let us know.
You can check on the status of your order by contacting us by e-mail at status@lizziesrealnappies.co.uk.
How will my order be sent out?
Orders will be sent by Royal Mail. You should receive them within 2-3 days, although they will generally be quicker than this. Heavier items, sent by Parcel Post, may take 3-5 days. If you need your order urgently please contact us.
When you give a delivery address please consider whether you will be in to receive the parcel - it is sometimes worthwhile having the parcel delivered to your work address.
Postage and packing
UK postage and packing costs are as follows:
Orders under £75 - £3.50
Orders £75 and over - Free
As an eco-friendly business, we re-use packaging where possible. Our boxes come from local businesses who throw out large amounts of boxes - this way we can redirect waste which would otherwise end up in landfill - so don’t be alarmed if your nappies arrive in a crisp box!
International Postage
We regularly ship to Europe and beyond, and to date we have shipped to France, Italy, Spain, Portugal, Netherlands, Finland, Norway, and as far afield as Canada, Dubai and Mongolia!
For orders outside of the UK please contact us for postage rates. There is no flat rate for international orders; postage will be added based on the destination and the weight of the order.
Once your order has been weighed you will be given a price for postage and you can then purchase International Postal vouchers to cover the additional cost.
