Terms & Conditions
Payments
Lizzie’s Real Nappies uses SECPAY to securely handle your payment.
Payments can be made via all major credit and debit cards excluding, at present, American Express and Diners Card.
None of your financial details are sent to, seen by or kept by Lizzie’s Real Nappies in this whole process.
If you prefer to pay by cheque, please print out your order form and send it to:
Lizzie’s Real Nappies
Unit 26, Sandileigh
Hoole
Chester
CH2 3QP
The cheque should be made out to ’Lizzie’s Real Nappies’ and should have your card details and order number written on the reverse. Please understand that goods cannot be sent out until the cheque has cleared our account.
Returns
How do I return faulty goods?
Although we try to check all stock before being sent out, the occasional fault will go unnoticed and we will be happy to take back damaged or faulty goods, and refund your money including return postage costs. You must take responsibility for getting the goods back to us so we suggest getting a ’certificate of posting’ (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us.
Please send the faulty product to:
Lizzie’s Real Nappies
Unit 26, Sandileigh
Hoole
Chester
CH2 3QP
Please be sure to include a note of what the problem is, as well as your name, address and original order number.
I’ve changed my mind – what do I do?
Goods can be returned, if unused, unwashed and in re-saleable condition, within 14 days of delivery. If you wish to return something beyond this time please contact us.
We will refund you the cost of the product but you must pay for the cost of returning the goods to us and postage and packing charges if applicable. We strongly suggest that you get a ’certificate of posting’ from your post office (free of charge) so that you can claim compensation from Royal Mail should the parcel not reach us.
If the goods have a retail value of more than £28.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us.
Please send all returns (including your name, address and invoice number) to:
Lizzie’s Real Nappies
Unit 26, Sandileigh
Hoole
Chester
CH2 3QP
If you have any questions about returning goods please call 01244 346 797 or e-mail returns@lizziesrealnappies.co.uk
Privacy and Security Policy
What do you do with my information?
Lizzie’s Real Nappies will not pass your information on to any third parties.
Occasionally information may be sent to you (by e-mail) regarding new products or special offers. If you would prefer not to receive such mailings please send a blank e-mail to info@lizziesrealnappies.co.uk putting ’unsubscribe’ in the title bar.
